Health Guarantee & Purchase Terms

Kitten Haven

At Kitten Haven, the health and well-being of our kittens are our highest priority. We are committed to ethical breeding, responsible care, and complete transparency. Each kitten placed in a new home is backed by a clear health guarantee designed to give you peace of mind.

1. Required Veterinary Exam Within 10 Days

Within 10 days of receiving your kitten, you are required to take them to a licensed veterinarian for a full health examination. If the veterinarian determines during this period that your kitten is suffering from a clinical illness, or has passed away from a condition likely originating before or at the time of delivery, you may:

• Return the kitten for a full refund

• Return the kitten for a replacement of equal value

• Keep the kitten and receive reimbursement for reasonable veterinary expenses (not to exceed the purchase price)

Note: These options do not apply if the seller disclosed known health concerns and provided a current health certificate at the time of sale.

2. Congenital or Hereditary Defects Within 30 Days

If a licensed veterinarian diagnoses a congenital or hereditary defect within 30 days of purchase—or if the kitten passes away from such a condition—the same options listed above apply.

To qualify, you must provide the breeder with the veterinarian’s name, address, and phone number within 48 hours of receiving the diagnosis.

3. Mandatory Veterinary Examination (Within 48 Hours)

You must have your kitten examined by a veterinarian within 48 hours of arrival. This confirms the kitten’s health at delivery and establishes baseline records for future care.

Failure to do so may void the health guarantee.

4. Health Disclaimer After Delivery

Once the kitten leaves our care, we are no longer liable for exposure to illness. Please avoid contact with unknown animals, unclean environments, or public spaces until your kitten is fully vaccinated.

Treat your kitten with the same attentiveness you would give a newborn child.

5. Pre-Shipment Veterinary Care

If shipping is required, your kitten will have:

• Passed a veterinary health check

• Received a valid health certificate

• Been dewormed

• Received age-appropriate vaccinations

Important: Young kittens may still encounter parasites due to environmental exposure. Continued vaccinations and deworming are the responsibility of the new owner.

6. Hereditary Defects & Replacement Policy

If a life-threatening congenital or hereditary condition is diagnosed, provide a written veterinary statement. Upon return of the original kitten, a replacement kitten of equal value will be offered from the next available litter.

7. Veterinary Expenses

Kitten Haven is not responsible for veterinary costs incurred after the kitten has left our care.

8. Transfer of Ownership

This health guarantee becomes void if the kitten is resold, rehomed, or transferred to a third party without written consent from the breeder.

9. Stress-Related Illness & Hypoglycemia

Travel, environmental changes, and stress can trigger temporary issues such as:

• Mild diarrhea

• Hypoglycemia (low blood sugar)

• Appetite loss

Owners must monitor their kitten closely. The breeder is not liable for conditions resulting from stress, improper care, or negligence.

10. Medical History & Responsibility

By purchasing a kitten, you acknowledge receipt of their medical history and agree to seek veterinary care as needed. If a kitten passes away, the breeder reserves the right to request a necropsy at the buyer’s expense.

If results confirm the cause was breeder-related, a replacement kitten will be provided.

11. Replacement Policy & Shipping Costs

If a replacement kitten is granted:

• The buyer is responsible for return shipping

• The buyer is responsible for shipping the replacement

Declining a replacement voids all guarantees.

12. Vaccination Policy

Our kittens receive age-appropriate vaccinations and deworming under veterinary oversight. Records will be provided at placement.

Over- or under-vaccination can negatively affect health; follow your veterinarian’s schedule.

13. Conditions Not Covered by Guarantee

The following are not covered under this guarantee:

• Upper respiratory infections

• Parasites (coccidia, giardia, etc.)

• Minor diarrhea or dehydration due to travel

• Feline herpes virus

• Upper respiratory flare-ups due to stress

• Cosmetic abnormalities or non-life-threatening concerns

These issues are common and manageable in young kittens.

Thank You for Choosing Kitten Haven

We are honored to help you welcome a healthy, loving kitten into your family. This guarantee reflects our commitment to trust, transparency, and exceptional feline care.